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Warranty – Terms and Conditions for both Consumer and Professional Audio​

WARRANTY TERMS & CONDITIONS



1. The warranty is strictly applicable for Carry-in services.

2. Extending the warranty services on behalf of the OEM against faulty workmanship or faulty material for a period as mentioned in the warranty card, provided the same is used by instructions accompanying the product.

3. The warranty agreement shall not be interpreted to render the company or its Authorized Service Partners liable for any injuries or damages of any kind, direct, consequential, or contingent to persons or property.

4. The warranty period would be effective from the date of purchase of the product against proof of original and authentic invoice copy.

5. The warranty is confined to the first purchaser of the product only and is not transferable.

6. Warranty Services shall be rendered on the production of the warranty card and purchase Invoice by the customer duly signed and stamped during the time of purchase of the product.

7. The responsibility of getting and retaining the issued warranty card rests with the customer.

8. Warranty registration should be done by filling in the warranty card available with the dealer after purchase duly signed and stamped.

9. The company’s obligation under the warranty shall be limited to repairing or providing replacement of parts free of charge only.

10. Repairs under the warranty period shall be carried out by the company’s authorized personnel only.

11. The services can only be used by the company’s Authorized Service Centre/s.

12. Details of service center support available at the company’s website: https://www.alphatec.co.in/service-centres/

13. The warranty does not extend to any accessories even if any are supplied with the original / actual product.

14. This Limited Warranty does not cover consumables e.g., fuses, batteries, cables, illuminants, guitar strings, etc.

15. It is the responsibility of the customer to bring/collect the unit to/from Authorized Service Centre at his/her own cost and risk.
No onsite service is provided as it is only a Carry in service.

16. In the event of repairs to any parts of the unit, the warranty will continue to remain in force till the unexpired warranty period.

17. Any replaced part/assemblies post repair will be retained by the company for it’s own records and operations.

18. In case warranty is void as stipulated below, it will be at the sole discretion of the Authorized Service Centre to conduct/ refuse repairs with-in or without warranty without citing any reasons.

19. In the event of discontinuance of spares for a particular model, the company’s policy of providing a commercial solution shall be binding on the customer.

20. Company & its service partner’s or its appointed ASCs liability shall be limited to the cost of repair of defects in workmanship.

21. The warranty is issued subject to the jurisdiction of Kolkata, West Bengal, India.

22. For Audio Technica products, where standard additional warranty is for 2(Two) years, the customer should register the product purchase details on the following company website : https://www.alphatec.co.in/audio-technica-warranty-extend/

23. The warranty proof documents for free service must capture details pertaining to Product Model Number, Serial Number, GST invoice, Date of Purchase and all other relevant purchase details.



Warranty will be void in the following cases, if : -



1. The product is not purchased from the Authorized Company’s dealer.

2. Upon detection by Authorized Service Centre against any Damage due to misuse or a burnt PCB etc.

3. Upon Modifications or alterations of any nature done by the customer or/ and by unauthorized personnel.

4. Upon detection by Authorized Service Centre against any damage, a driver/s or diaphragm assemblies are found to have got voice coils that have got burnt / damaged in any sort due to over/under the driving parameters, or due to a surge from a power amplifier.

5. Upon absence of separate earthing provision across the main supply meant for audio equipment.

6. The Site (premises where the product is kept/ used/ played) conditions do not conform to the recommended operations of the unit/s.

7. The original serial no. is removed, obliterated, tampered, and/or altered in / from the product.